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Terms of sale

Terms & Conditions

Consumer terms and conditions for internet sales

Why you should read these terms.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

About us

Information about us and how to contact us

Who we are. We are Make a Blind a trading name of Natasha Marshall Limited, a company incorporated in Scotland. Our company registration number is SC278208 and our registered office is at 10 Otago Street, Glasgow, G12 8JH. Our registered VAT number is 977499829

How to contact us. You can contact us by telephoning our customer service team at 0141 339 0120 or by writing to us at support@makeablind.co.uk

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

These terms and conditions of sale apply to all products (Products) supplied online by Make a Blind.

These terms and conditions do not affect your consumer rights.

About you

By placing an order through our Site, you confirm that you are at least 18 years old and legally capable of entering into binding contracts, and that you fully understand and agree all of these terms and conditions insofar as they relate to you. You must bear the risks associated with use of the Internet.

In placing an order with us, it will be necessary for you to submit personal information. We take your privacy very seriously and will treat all of your personal information in accordance with UK data protection law. Additional information is detailed below in the Data Protection section of these terms.

How the contract is formed between you and us

How we will accept your order. After placing your order you will receive an email acknowledging that we have received your order. Our acceptance of your order will take place when we email you to confirm that your order has been  accepted and is being processed (“Process Confirmation”). A contract will come into existence between you and us when we issue the Process Confirmation.  Where you have placed an order for more than one product, the contract will only relate to those products for which we have issued a Process Confirmation.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Worldwide Delivery

Providing the products

Delivery costs. The costs of delivery will be advised to you before you place your order.

When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver products to you as soon as reasonably possible and in any event within 30 days after the day on which we issue the Process Confirmation.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

If you fail to accept a delivery or rearrange delivery after a failed attempt. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

Price and Payment

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.


Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

Cancellation, returns & refunds

Your rights to make changes or cancel the order

If you wish to make a change to the product you have ordered or cancel your order please contact us. We will let you know if the change  or cancellation is possible. As the products are bespoke, once we have issued a Process Confirmation to you, changes will not be possible and it will not be possible for you to cancel your order.

If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product using the contact details set out above.  If you have a complaint about our product or our service we shall aim to deal with it speedily and sympathetically. All complaints will be logged, investigated and replied to.

Your legal rights. We are under a legal duty to supply products that are in conformity with this contract and you have certain legal rights in respect of the products. In summary your legal rights mean that the products must be as described, fit for purpose and of satisfactory quality. Nothing in these terms will affect your legal rights.

Faulty goods. Check the products as soon as possible after you receive them. If you think a product is defective please contact us as soon as possible and in any event within 30 days of receipt of the product and we will arrange for the product to be inspected or collected for inspection to confirm any defect. Where we identify a defect, following discussions with you we shall either provide you with a full refund or a replacement product both of which we shall aim to process as soon as possible. Where we provide you with a refund we shall normally refund any money using the same method that you used for payment to us.  Where following inspection of the products we find that there is no defect we will return the products to you subject to you making payment of the delivery charges. We reserve the right to charge you for any delivery charges of the goods being uplifted from you for inspection. There is no facility to return the products to a store where they have been bought online.

Incorrect measurements. Please note that you are responsible for providing us with the correct measurements for your products. We shall not be responsible for any issues arising as a result of any incorrect measurements provided by you. Information on how to measure correctly can be found on our website or by contacting us.


If you have any complaint about our service, we will aim to deal with it speedily and sympathetically. All complaints are logged, investigated and replied to. Please address all complaints to Make a Blind, 10 Otago Street, Glasgow, G12 8JH Alternatively you can telephone on 0141 339 0120.


Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded by law.

Subject to the foregoing, except for the remedies listed in the “Cancellation, returns & refunds” section, any indemnities and warranties are hereby excluded to the fullest extent permitted by law.

Subject to the foregoing, we will not be liable for any indirect or consequential loss arising out of or in connection with the Products or these terms and conditions. Our aggregate liability to you (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid by you for the Products in respect of one incident or a series of incidents attributable to the same cause. This does not affect your statutory rights as a consumer.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Data Privacy and communication

Data Privacy 

This privacy policy sets out how Natasha Marshall Limited (“We”) use and protect any information that you give us or that we receive about you.


Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site makeablind.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service or acquire a product, participate in discussion boards or other social media functions on our site, enter a promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, job title and job description.

Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Uses made of the information. We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us or any entity that you represent and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way please advise us by email to support@makeablind.co.uk
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • IF We or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect our rights, property, or safety or those of our customers, or others.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at support@makeablind.co.uk to notify you about changes to our service;

Our Site

Our Site is © Copyright 2015. The copyright owner is Natasha Marshall Ltd. No images or content may be copied or reproduced without the prior written permission of Natasha Marshall Limited.

You agree and acknowledge that we own or are licensed to use all copyright, database rights and intellectual property rights on and to all part of our Site to include without limitation the structure, design and layout of our Site.

You are entitled to use our Site in accordance with these terms. Our Site is intended for use by individuals resident in the United Kingdom only. We do not normally accept orders from outside the United Kingdom.

All persons, individual and corporate, are prohibited from providing hypertext or other links to our Site, from their website or from a third party’s website without our written consent.



Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


  1. How we may use your personal information

    How we will use your personal information. We will use the personal information you provide to us:(a)            to supply the products to you;

    (b)           to process your payment for the products; and

    (c)            if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

    We will only give your personal information to third parties where the law either requires or allows us to do so.

    Other important terms

    We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    Which laws apply to this contract. These terms are governed by Scottish law.